Refunds and Cancellation Policy

If item is broken or defective, buyer may return the item within 30 days of purchase at their shipping expense to:

Way Out Pets
PO Box 174
West Dundee, IL 60118

Please email us at to obtain a Return Authorization Number prior to returning the item.

Item will either be refunded or exchanged at the discretion of our customer service representatives.


If buyer wishes to cancel their order before it ships out, Way Out Pets will make every effort to stop the shipping process. Please be aware that this is not always possible as our shipping turn-around tends to be fast and often times, same day. While every effort is made to comply to these requests, it's not always possible. We are committed to make every effort to cancel your order if we have time to before it goes out. Please notify us immediately via email at that you want to cancel your order and we'll let you know if that request is doable or not.

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